cancellation

Our cancellation policy is as follows.

hello@2by2creative.com

0845 388 6946 
9.30am - 4.00pm mon - thurs

FAQ's

 

NON-PERSONALISED ITEMS PERSONALISED ITEMS

We aim to ship non-personalised
items within 1 - 3 business days and you can cancel anytime up to receipt of your goods. Please see our returns policy if you wish to cancel once you have received your items. 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We are not responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors; poor image quality derived from low resolution images, order quantity, or other ordering errors, including delivery address. To prevent these errors from happening, please review your order carefully before proceeding to payment.

  

If you wish to cancel your order you can do so as follows:

 

At the point of ordering, prior to no work being carried out: 100% refund.

Once first proofs have been completed and sent: we will refund 50% of the cost of your order, minus the cost of any illustration (£75 for a single illustration, £125 for a double illustration).

Once second proofs have been sent and all work completed prior to print: we will refund 75% of the cost of your order, minus the cost of any illustration.

Once an order has been sent to print: 0% of your order.