FAQ's

Current lead times:

 

GENERAL QUESTIONS: PERSONALISED ORDERS: OTHER:

HOW LONG WILL MY ORDER TAKE?
Non personalised orders ship within 1 - 3 days (approx). Personalised orders have different timings and vary due to complexity.
Please click here to see our individual timings for personalised items. If your order is time sensitive please contact us before placing your order. 

HOW MUCH DO YOU CHARGE FOR DELIVERY?
Most of our orders include delivery, there is free delivery with any item over £30.00.

DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes we do, we can ship across the world and charge between £19 and £30 for a tracked service. 

IS MY TRANSACTION SECURE?
Yes it is, we have teamed up with Shopify to offer a seamless and secure shopping experience.

ARE YOU ENVIRONMENTALLY FRIENDLY?
Yes we are. Our paper is FSC Certified and we recycle wherever possible. 

WHAT IS YOUR RETURNS POLICY?
Please see the help section of our site for more information. Not all products are returnable, so please do read the returns policy before ordering.

HOW LONG DO I HAVE TO RETURN IT?
Unless otherwise stated, you will have 28 days to return an order. 

CAN I CANCEL MY PERSONALISED ORDER? Personalised orders are non-refundable. Please click here for our cancellation policy for bespoke wedding stationery orders. 

 

 

   

WHY DOES MY PERSONALISED ILLUSTRATION ORDER TAKE UP TO 4 WEEKS?

Each portrait is hand painted individually and this takes some time to perfect. Our timings do fluctuate with demand, please contact us before ordering if you have a specific date in mind.

WHAT IS THE PROCESS FOR HAND PAINTED ILLUSTRATIONS?
Once you have placed your order and supplied us with an image of your venue we'll complete your painting and send you a note when it has been despatched. If you have ordered a proof we'll send you this before we print the final piece.

WHAT IS THE PRICESS FOR FRAMING AND HOW LONG DOES IT TAKE?
We have partnered with a professional framing house who will frame and despatch your order in 6 - 10 working days. Please see individual listings for the frames available. 

WHAT IS THE PROCESS FOR PERSONALISED SKYLINES?
We use the info you supply as a reference point, you'll receive a proof and once you're happy we'll proceed to the final version. Turnaround time reflects the complexity and detail, as a guide we suggest you allow approx 2 - 4 weeks. Timings may change, depending on workload. 

CAN I REUSE THE ARTWORK?
Artwork produced during the proofing and printing process are he sole property and copyright of 2by2 Creative and cannot be used reproduced outside of 2by2 Creative. Illustrations are copy ring and may not be reused without permission. 

 

 

 

 

 

 

DO YOU ACCEPT COMMISSIONS FOR ILLUSTRATION WORK?
We are available to take on corporate commissions, custom design and illustration products. Please contact us by email, in the first instance, with a quick outline of your project and we will be in touch. 

HOW LONG DOES THIS PROCESS TAKE?
Custom work timescales depend upon the complexity of the project and the scope.

WHERE DO I GO FROM HERE?
Please either use the contact form or email us directly at: hello@2by2creative.com.

DO YOU ACCEPT BESPOKE COMMISSIONS FOR WEDDING STATIONERY?
We do! Our current ranges of stationery can be personalised to your requirements. You can change many of the elements to create an individual and bespoke suite. We can also work with you to produce a 'one of a kind' stationery suite. Please contact us and we'll be happy to discuss what you have in mind. 

WHAT IS YOUR PROCESS FOR HAND PAINTED PORTRAITS?
Each portrait is illustrated by hand by Natalie O'Donovan Ryan, a professional illustrator; Natalie will sketch out your wedding venue portrait, paint with water colour and finish with pencil and ink. Once your portrait has been created the personalisation is added and the portrait is professionally printed onto museum quality 100% cotton fine art papers using a superior printing process called Giclée printing.

WHAT IS GICLEE PRINTING?
Giclée is a process commonly found in art galleries and is a fine art digital printing process combining pigment based inks with high quality archival quality paper to achieve prints of superior archival quality, light fastness and stability. We print using top-of-the-range large format printers, using Ultrachrome HD ink and print on acid free impressive 100% cotton fine art papers. Our mounts are ‘ice white’ bevel-cut and PH neutral to protect your illustration.